Identify client’s technical needs and how that relates to business goals/requirements. Collaborate with internal departments to ensure that they fulfill all customer requests. Maintain overall client satisfaction. Manage complex IT infrastructure managed services accounts. Work with systems integrators, value-added resellers (VAR) and technology consulting organizations. Resolve complaints and track processes that pertain to the client’s desires. Act as the client’s representative to ensure that their demands are met with a focus on improving the customer experience. Collect and analyze data concerning consumer behavior to understand changing needs. Work with senior management and accounting teams to ensure accurate customer invoicing. Establish relationships at all organizational levels and obtain “Trusted Advisor” status with clients. Review and approve monthly customer invoices and service counts. Build account management program/processes. Communicate with clients to ensure their needs are understood and addressed. Build strong client relationships to maintain old business and acquire new customers. Partner with the Solution Director to develop gross margin targets and maintain an accurate forecast and improve service quality. Partner with technical teams to develop new processes and improve end user satisfaction. Work with cross functional teams across multiple disciplines. Maintain managed support and cloud services recurring revenue. Maintain existing accounts and look for opportunities to create new revenue opportunities by expanding managed services offerings within assigned and established accounts- Cloud Services, Colocation Services, End User IT Support, IT Operations and Scalable Resourcing. Use best industry trends/practices/services/technologies to drive enhanced revenue opportunities. Collaborate with partners and other solutions to capture new accounts/opportunities. Maintain and update Sharepoint and CRM data for assigned accounts. Attend weekly sales meetings. Relevant professional network/book of business to sell Enterprise, Commercial and SMB IT Managed Services Solutions.
2 years of experience in job offered or as Staff Accountant
Bachelor’s degree in Global Business, Finance or Information Technology
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