UK Health Delivery


UK Health Delivery is seeking candidates for the following position based in the DLF, Gurugram office:


Senior Analyst B2




What can you expect?

Mercer is the global leader for trusted human capital services and products. The Health Delivery team at Mercer delivers a comprehensive suite of Health solutions across geographic boundaries, offering solutions globally
The incumbent in this role will ensure world-class service delivery to the UK clients. This position is responsible for various professional activities for assigned moderate portfolios, including processing transactions, administration of Healthcare & Protection policies (covering Renewal and Market Review process). The role will focus on:
Processing of tasks for UK health insurance products like GLA, GIP, PMI, Dental, etc
Interpretation of policy terms and client requirements to draft Renewal or Market Review Report
Good understanding of claims Underwriting process
Communication with UK team to enable scheme analysis and portfolio management
Enter, validate and provide data analysis for various data used in renewal process (employee headcount movement, claim history, underwriting details, premium changes etc.)
Prepare various documents that are used in placement process and distributed by local client contacts to clients (Proposals, RFQ, Confirmation of Placement, Renewal Report, e-mails
Creating reports, perform data analysis, including presentation of data insights
Ownership of delivery on assigned work through self-planning and monitoring of all activities
Focus on the culture of First Time Right
Timely follow up with onshore for any process related questions
Providing timely updates to PCs, and TLs
Adhere to process documentations (e.g. SOPs, PMAPs, Exception Tracker etc..)


What is in it for you?

Medical insurance, personal accident insurance, group term life insurance from the day you join us
10 holidays along with 20 earned leaves, 7 sick leaves and 7 casual leaves in a calendar year
Shared Transport (Provided the address falls in service zone)


We will count on you to:

Learn the process effectively and efficiently.
Responsible for processing all tasks within the defined timelines
Delivering quality output
Sharing status updates with PCs/TLs on assigned tasks
Communication with UK team to enable scheme analysis and portfolio management
Ensure adherence to communication calendar
Adhere to process documentations (e.g. SOPs, PMAPs, and Exception Tracker etc.)


What you need to have:

Max 3-4 bullet points
Recruitment Engagement Meeting discussion questions for this section:
What qualifications are necessary to have for the role? Graduation in any stream
Minimum 2 years of experience
Health products knowledge for UK Markets (preferred)
Good Interpretation and decision making skills
Good at arithmetic calculations
Strong command on MS office applications (Word, PowerPoint)
Advanced knowledge of MS Excel (must)
Good communication skills, both verbal and written
Advanced Logical, Data Analytical & Data Mining skills
Good analytical and research skills, attention to details


What makes you stand out?

Good knowledge and experience in health insurance
Good Communication Skills
Strong analytical and research skills, attention to details