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Job Description:

SUMMARY

This is an entry level position that performs advanced, complex technical work in the Telecommunications Services Provider (TSP) industry. It involves a broad range of administrative, professional and technical activities in support of the overall network design and capability of the electronics (routers, switches, etc.) component of a highly complex MPLS-based TSP network. The network includes 600+ miles of fiber optic cable, numerous purchased circuits and supporting network electronics in the Gainesville, Fl area and data transport and Internet access services spanning multiple states with major interconnections at the Internet/Carrier meet points in Atlanta, Ga. and Miami, Fl. and other service locations.

There is an emphasis on team-oriented planning, designing and service provisioning the data transport network electronics and fiber infrastructure and service provisioning through coordination with the other TSP department operational groups (Engineering, Outside Plant and Transport).

Work is performed remotely and on-site.

Work requires broad and extensive TSP and MPLS skills including the following technical areas: MPLS-based TSP networks, TSP-related server (Linux) and database management, security and disaster recovery.

Incumbents in this classification report to a designated supervisor and work under direct supervision but have the ability to work with general supervision. Work in this class is distinguished from higher classes by its lack of supervisory responsibility, and from lower classes by its advanced technical skill and emphasis on TSP administrative, professional and technical activities.

EXAMPLES OF WORK

This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower-level duties may be required.

ESSENTIAL JOB FUNCTIONS

Design, implement, manage, monitor, and troubleshoot a large metropolitan MPLS and Metro Ethernet network system for Internet, data transport, and cellular phone backhaul. Includes working with Cisco, Juniper, Raisecom, Telco Systems, Ruckus/Brocade, and many other network systems and hardware. Troubleshooting work may require physical work or travel and/or interacting with multiple internal and external parties to resolve potentially time-sensitive issues. This may also require interacting with other internal groups, external customers, or external vendors. Scale of work may be minor single-customer issues or major network-wide issues. This work may be done on call and/or outside of normal work hours.

Design, implement, manage, and troubleshoot large wired and wireless internet access networks for large MDUs delivered via fiber-optic and other network technologies. This also includes managing deployment teams, routing network traffic, and measuring coverage and network performance. Troubleshooting work may require physical work or travel and/or interacting with multiple internal and external parties to resolve potentially time-sensitive issues, which may require interacting with other internal groups, external customers, or external vendors.

Troubleshoot multi-vendor multi-device type data networking issues (switches, routers, servers, access-points, etc. Troubleshooting work may require physical work or travel and/or interacting with multiple internal and external parties to resolve potentially time sensitive issues. May require interacting with other internal groups, external customers, or external vendors. Scale of work may be minor single-customer issues or major network-wide issues. This work may be done on-call and/or outside of normal work hours.

Perform technical and non-technical routine operational tasks for multi-vendor service provider network system. Individual tasks may include configuration of network device monitoring, application of software fixes and best-practices, capacity and network expansion planning or work, maintaining licensing, etc. for both data transport Metro Area Networks and internet connectivity.

Perform provisioning, configuration, and implementation design of internet and data transport customer service orders. Tasks may involve coordination and engagement with customers or various internal groups to collect technical requirements, provide design guidelines, and/or implementation details for external customers.

Provide supplemental technical assistance to other internal technical teams.

Performs maintenance for mail servers and for multiple PSQL databases.

Works individually, as a team, or with other internal or external groups to provide recommendations, implementation or development of new service offerings and internal toolsets that meet design workflows, policies, best-practices, and create documentation related to this work.

Manage and maintain network support services on various Linux servers. Includes, but not limited to DNS, DHCP, RADIUS, CALEA/DMCA tracking, network monitoring, and quality assurance.

Configure and manage internet peering and BGP routing with national carriers and data centers. Also configure and manage long-haul transport circuits to major internet peering centers.

Test, develop, and deploy new telecommunications products and tools. Provide recommendations, develop, and/or implement new service offerings and internal toolsets that meet design workflows, policies, best-practices, and create documentation related to this work.

Participate in various Telecommunications Services Provider work activities such as new services design and cost estimation activities with the various groups in the TSP department.

Develop feasibility studies, capacity planning reports, performance analysis and fine-tuning projects, new technology evaluation reports, new systems and applications technical requirements specifications and review, act as a project lead on technical TSP network electronics new services infrastructure projects, maintenance projects and network capacity upgrades.

Provide technical support for escalated TSP network and client-side hardware, software, security and network issues in a timely and customer-friendly manner, usually on a rotating schedule.

Provide after-hours and weekend support outside of normal business hours.

Support other groups in the TSP department throughout coordinated project lifecycles.

Attend work on a continuous and regular basis.

EDUCATION AND EXPERIENCE

Graduation from an accredited four-year college or university with a Computer Science related degree with major course work in operating systems, computer architecture, data structures, programming, database management, networking and security, or an equivalent program acceptable to management, and two (2) years of experience in the Telecommunications Services Provider industry including two (2) years as a network administrator, or equivalent, or an equivalent combination of education, training and experience which provide the required knowledge, skills and abilities.

CCNP (Cisco Certified Network Professional) and/or JNCIS (Juniper Networks Certified Internet Specialist for Networking

CCNA (Cisco Certified Network Associate) and/or JNCIA (Juniper Networks Certified Associate) for Networking

Industry standard Linux (preferred) or Unix professional certification at an Engineer Level (i.e. RHCE - Red Hat Certified Engineer, LPIC-3 Linux Professional Institute, LFCE Linux Foundation Certified Engineer)

Project Management Professional (PMP) or Comp TIA Project+ certification.

All of the above may be substituted for one (1) year of experience or education.

CERTIFICATIONS OR LICENSES

Licenses

A valid State of Florida Driver License is required at all times while employed in this classification.

Certifications

None.