Were looking for people who put their innovation work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
Play an integral role in achieving the company objectives by efficiently and effectively partnering with the Outside Sales team to provide superior service your territory.
Interface, communicate, build and maintain positive relationships with internal and external customers.
Be responsible for complete order management process (quote to cash)
Investigate, validate and work to resolve customer discrepancy claims and material return requests.
Work with cross functional teams to manage customer backorders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates
Resolution of price discrepancies identified at the time of order
Answer inquiries received via phone and email, often by working with other departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer
Work with our (link removed) CRM to respond to customer inquiries
YOU HAVE:
Bachelors Degree (preferred)
Minimum 2+ years experience in a Customer Service setting required
Experience in a fast-paced high-volume customer service environment.
Excellent communication skills with an ability to communicate confidently with both technically trained and non-technical customers
Ability to plan, organize, and prioritize time/workload to accomplish tasks and meet deadlines.
Proficiency with Microsoft Office Suite required
Extensive experience in order entry, order management and generation of price quotes
Ability to multi-task and juggle shifting priorities to satisfy customer requests
Ability and willingness to work with different departments within the corporation as part of fulfilling customer service excellence, including - but not limited to - technical support, engineering, sales, product management, and shipping & receiving
Experience with Infor M3 ERP software (preferred)

Call 440.842.2100