Position Summary:

Pro Talk Desk INC is presently in search of Remote Call Center Representatives to join our team. As an integral part of our customer service operations, you will be pivotal in addressing customer inquiries, efficiently resolving issues, and advocating for our products and services with professionalism and enthusiasm. We seek individuals who excel in virtual environments, possess superb communication skills, and have a fervor for assisting others. If you're dedicated to delivering exceptional support and appreciate the flexibility of remote work, we encourage you to be part of our team, delivering outstanding service comfortably from your home.

About US:

At Pro Talk Desk INC, we take pride in innovating customer service encounters. Our team offers top-notch staffing solutions customized to various sectors, spanning healthcare, IT, customer service, and technical support. As pioneers in remote customer support solutions, we are dedicated to nurturing a supportive and inclusive atmosphere where Remote Call Center Representatives can excel and develop. With an emphasis on leading-edge technology and personalized service, we aim to surpass expectations and forge enduring connections with both clients and customers. Join us at Pro Talk Desk INC, where every voice counts.

Primary Responsibilities:

Respond promptly and professionally to incoming calls, addressing inquiries or concerns.
Utilize appropriate methods and tools to furnish accurate, valid, and thorough information.
Effectively manage customer grievances, promptly providing appropriate solutions and alternatives, and ensuring follow-up on resolutions.
Remote processing of orders, forms, applications, and requests.
Maintain precise records of customer interactions, oversee customer accounts, and document procedures.
Adhere to communication protocols, guidelines, and policies.
Exceed expectations to engage customers, nurturing a loyal clientele.
Collaborate with the customer service team to uphold high service standards.

Qualifications:

Minimum age requirement: 18 years old.
Successful completion of a skill assessment and background check.
Relevant work experience: 1 - 3 years.
Access to a computer or laptop.
Headset or headphones with a microphone attachment.
High school diploma or equivalent; preference given to higher education degrees.

Working Environment:

Fully remote position, necessitating a quiet, dedicated workspace and reliable internet connection.
Strong and stable internet connection.
Flexibility to work varied shifts, potentially including nights, weekends, and holidays.

Compensation:

Hourly pay range: $13 - $20, contingent on the company agents choose to serve.
Sales incentives and performance-based bonuses offer additional earning potential.

Benefits:

Opportunities for career advancement within a dynamic remote work setting.
Supportive and inclusive team culture.
Comprehensive remote training program to ensure success.
Flexible schedules to accommodate individual needs.

This is a 1099 independent contractor role. Upon application submission, candidates will proceed with the registration process, which includes successfully passing both a background check and a skill assessment to initiate onboarding. Upon approval, candidates will undergo a new agent orientation, providing an overview of the position and addressing queries. Subsequently, candidates will select a company to work for and undergo training with them. Upon certification completion, agents will have the liberty to set their own schedules and commence work. For assistance or inquiries, our team is available Monday through Friday from 9 am to 5 pm.

Please note that we are currently not accepting new applicants from the following locations: California, Connecticut, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Illinois, Oregon, Pennsylvania, and Wisconsin, as well as US territories, including Puerto Rico and the US Virgin Islands. Candidates must reside in the United States!