JOB SUMMARY

The Lead assists the Office Manager in managing back office operations. Duties include: Monitoring patient flow, referral sources and covers back office employees during their breaks and lunches. Ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Insure proper training of back office staff through development and implementation of training program that meets the scope of practice for medical assistants.
Retrain staff as needed.
Handles patient relations including listening to patient complaints for services.
Interface with patients, vendors, referring physicians to resolve any issues concerning patient care.
Insure proper maintenance of crash cart and other medications and supplies i.e. Oxygen, emergency kits etc. required for appropriate patient care. Responsible for insuring that expiration dates are properly tracked.
Interview potential new hires for back office positions.
Order and maintain the stock of in-house medications.
Order and maintain Vaccine Supply. (per par level established for corresponding site)
VFC/VFA tracking and reporting of state funded vaccines)
Maintain websites i.e. Care 360 Insure staff is adequately trained in access and use of these websites.
Ensure refrigerator logs and sterilization log are accurately maintained and current.
Track calibration of equipment according to manufacturers suggested schedule.
Assist Administration with any projects or protocol development as needed.
Help facility prepare for Audits, Evaluations, Re-evaluations,
Participate in the review of staff.
Assist in handling, evaluating and solving daily problems and issues which may arise within the facility. (Including appropriate incident reporting processes when applicable)
Assist with trouble shooting minor computer issues.
Prepare Call Back list on daily basis.
Help with ongoing Medical Assistant Performance Measures.
Coordination of staff time off request.
Assure providers have adequate support/coverage.
Ensure that established workflows are being followed.
Reports malfunctioning equipment to Office Manager.
Ordering and tracking of medical supplies.

Requirements
EDUCATION AND EXPERIENCE

High School Graduate or GED
Medical Assistant Certificate
1 year of experience preferred
CPR Certified
Bilingual in Armenian or Spanish required

PAY RATE: $26- $28 an hour

BENEFITS:

Medical, Dental and Vision 100% paid by Employer
Life Insurance and Accidental Dismemberment 100% paid by Employer
Paid Holidays
Paid Time Off
401K
401K Matching
Flexible Spending Account
Fringe
Supplemental Insurance