ABOUT THE ORGANIZATION

Hope Haven Integrative Health is a naturopathic clinic emphasizing a holistic and preventative model of patient-centered healthcare for the entire family with comprehensive diagnosis and treatment. As part of HHIHs care model, the following are included: point-of-care testing, venipuncture and collecting specimens, vaccinations, gynecological care and same day sick visits. HHIH provides compassionate care where the overall goal is to ensure all patients are seen, heard and cared for.

DESCRIPTION

Welcome and greet all patients in person and by telephone

Verify patient insurance

Collect co-pays, self-pays and co-insurance payments

Update demographics and insurance information in the EMR (Athena Health)

Upload photo of patients into EMR using Athena App

Obtain prior authorizations and referrals when necessary

Obtain appropriate Release of Information and Privacy signatures as needed

Answer the phone while maintaining a polite, consistent phone manner, using proper telephone etiquette and documentation. Record phone messages and ensure the proper party receives them

Responsible for keeping the reception area, examination rooms and office clean, organized and compliant with the HIPAA Privacy Rule

Facilitate patient flow and being aware of delays and communicating with patients and clinical staff

Schedule and cancel appointments while ensuring that the schedule is balanced

Direct issues or potential issues to the provider

Prepare patients for examination/appointment

Perform initial patient intake to update medications, supplements and appropriate medical history

Obtain vital signs (blood pressure, pulse, % oxygen saturation, weight, height, respiration rate, pain)

Assist provider during appointments as needed

Assist provider with vaccinations and minor procedures

Assist provider during gynecological assessments

Collect and prepare laboratory specimens

Perform venipuncture as needed

Generate appropriate lab orders within the electronic medical record (EMR - Athena system)

Print requisitions for required blood work

Keep track of and reorder supplies in a timely manner.

Track and label unassigned lab reports and referrals in the EMR on a daily basis

POSITION REQUIREMENTS

Graduate of an accredited Medical Assistant school with a high school diploma, or equivalent.

Preferred Skills

Apple iMac Desktop and iPad skills and knowledge including Pages and Numbers as well as the ability to prioritize multiple tasks.

Proficient in creating PDFs, scanning, faxing and troubleshooting

Athena EMR experience a plus

Familiarity with Vermont Vaccination Registry is a plus

Be familiar with medical and behavioral treatment guidelines and all policies and procedures

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.