Our client, and international player within the online entertainment sector is building a new VIP team and looking for experienced VIP team leader. Your role is to manage a team of VIP Account managers, ensure their daily tasks and responsibilities are carried out efficiently and completely on a daily basis. To manage the team towards reaching and surpassing their goals.

Lead by example by assisting in the development of the team processes and procedures. Focus on surpassing targets on a monthly basis through proactive and reactive actions to be taken by your team.

Responsibilities

Manage the overall running of the VIP team
Develop & implement strategic plans to ensure VIP Managers grow within their roles
Achieving progress and hitting VIP targets by successfully managing the team and assessing the teams strengths & addressing weaknesses
Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships
Manage and understand your teams markets and KPIs and take appropriate action to capitalize on opportunities and fill gaps
Improving upon current procedures and implementing new processes
Weekly reporting on team and market performance
Conducting regular 1 2 1s & Performance management
Any other tasks assigned by Head or Director of Department

Requirements

Worked in a VIP role for 2 years or more within the iGaming is a must
Bilingual in German or Spanish or Greek or Finnish and English
Strong interpersonal skills
Working knowledge of Microsoft office
Excellent organisational and time-management skills
Excellent understanding of VIP Player Management
Strong People management skills
Excellent oral and written communication skills
Scheduling and work planning
Presenting and report skills
Good understanding of client/customer and market requirements and dynamics
Strong leadership skills with ability to drive a VIP team
Ability to work under pressure
Understanding of numbers and targets