Prefer someone with Cisco ASA/FTD/FMC, Fortinet/Fortimanager Combination with Palo Alto / Panorama - Cisco ASA/FTD/FMC + Fortinet/Fortimanager or CISCO with Palo or Fortinet with Palo or a similar Combination of firewall exp. L3 Security engineer The L3 Security Engineer would be a member of Security team. This is a lead technical resource for in-depth security device incident analysis and change management for our customers. The L3 Security Engineer will develop an understanding of the specifics of the Customers security architecture and will be serving as an escalation point to our Customers and L2 Security for complex incidents or changes. L3 Security engineers are experts in their fields, whether change management or incident management. L3 engineers should have the ability to review Customer requirements and develop them into either low level or complex change requests. In this position the L3 engineer will be supporting the Security Customers as an expert on security products and services. Skills Required (8 -12 Years of experience in Network Security) Skill Required- Firewall, IDS/IPS, VPN Primary Skill- Palo Alto/Panorama, Checkpoint Firewall, Fortinet/Fortimanager, Cisco ASA/FTD/FMC, Juniper SRX firewall. Secondary Skill- Global Protect, Any Connect, Pulsesecure. Desired Certification CCSE, CCSP, JNCIP, CISSP Thorough understanding on network technologies and strong knowledge in TCP/IP routing & switching. Hands on experience with Next Gen Firewalls & UTM features. Exceptional problem-solving skills. Ability to drive process improvements and identify gaps. Proactive in engaging with Customers and other internal teams. Develops resolutions to complex problems that require the frequent use of creativity. High level of initiative, drive, motivation, leadership, problem solving, communication, collaboration, creativity, Customer service, quality awareness, and time management skills Expert technical skills in managed security devices Knowledge on ITIL process. Responsibilities Escalated incident research and evaluation Complex Customers change requests. The ability to take Customer requirements and convert them into simple or complex change requests, including writing methods of procedure and implementation of the changes. Emergency change requests (those changes that need to be put into effect in fewer than six hours from notification) Recurring upgrades and projects Greater ownership of tickets, working them fully towards resolution/ leading technical troubleshooting calls with Customers. Strong Communication Skills (Verbal and Written) Liaise with senior management and other customer teams. Root cause analysis investigations Work with Customers and vendor partners to troubleshoot and resolve problems associated with those security products. As an SME in one of our key products you will be tasked with providing runbooks and training sessions to the L2 teams The ability to work in a shift work environment (7x24x365) Soft Skills Shall have good verbal/written communication skills. Should be willing to work in 24x7 environments. Incumbent should carry continual system improvement mind-set and able to demonstrate in work. Client facing technical analysis report and presentation skills. Excellent written and spoken fluency in English.