Role: Senior JIRA Administrator Location - Rhode Island - Onsite & Hybrid 10+ years of experience in supporting JIRA Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/BitBucket build and configure Provide application support for JIRA and Confluence to IT the rest of the business Understanding of JIRA APIs and webhooks Support JIRA and Confluence users Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects Implement custom xml based JIRA gadgets Support and configure JIRA plugins as required Generate documentation on workflows and processes implemented in JIRA to support runbooks Create JIRA projects, queries and reports as required Understanding of Web Technologies (Cloud/Amazon Web Services, Jira, HTML, CSS, JavaScript, PHP, Java) Configuring & managing development & testing sandboxes Develops and maintains integrations between Service Now and other systems Understand tools ITIL support framework to ensure strong understanding of processes Creates logic flow charts and process diagrams based on client need Servicenow experience preferred