Hi, We have an urgent opening with Services DeliverySpecialist Title: Services DeliverySpecialist Location: Carlisle, PA - -Hybrid Type: Contract To Hire Job Description: This position requires an Associates Degree of skill, leadership, ability to take initiative, and dedication. The role requires a high level of technical proficiency and requires an individual with executive presence and strong communication skills. 3-5 years of relevant experience in leading data governance efforts and managing data sharing related projects, including experience functioning in the role of an Agile Product Owner. This role is primarily responsible for overseeing the day-to-day delivery of services in a manner that meets or exceeds established service levels and conforms to policies and expectations. Skills:- Knowledge in ESM software Knowledge of ITIL processes Bachelors degree Service Now a plus 2+ years in a service delivery role; preferably in an outsourced model Excellent customer service skills Basic understanding of the contractual terms with our service providers Strong Audio/Video skills Strong communication skills Some Travel Included (overnight) Responsibilities: Responsible for the Strategy and ownership and resolution of service issues involving production applications. (e.g. network outages, failed applications, hardware failures) Coordinate functions between solution teams and vice providers to ensure timely resolution of incidents. Make recommendations to Service Management and coordinate the implementation of changes to services and service levels for continuous improvement. Work with the solution teams and service providers to ensure that sufficient support resources are available to meet established service levels and business requirements. Work with service providers to drive root cause analysis and the implementation of corrective and preventive measures. Interface with solution teams to coordinate the implementation of new solutions and changes into assigned areas. Works with the Service Delivery Performance to recommend actions to maintain or improve service levels Customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools. Ability to set up, support and troubleshoot audio visual and video conferencing equipment for large scale meetings. Additional job duties may be assigned as needed to meet the needs of the business and support our Values. Allen & heath digital mixing console knowledge to the job requirement