Requisition #:
14286

Our Mission: Powering Innovation That Drives Human Advancement


When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.


Innovate With Ansys, Power Your Career.



Summary / Role Purpose

The HR Operations Representative II is a key position within the HR and Payroll Service Delivery team of ANSYS HR Services (HRS), a customer focused service organization that provides HR and Payroll services to employees across the Company. This position serves as the first point of contact for customers (employees) contacting HRS and is responsible for working with the HRS staff and knowledge management system to resolve a broad scope of inquiries related to HR services in the APAC region, with a primary focus on supporting India and Singapore. The position leverages an innovative case management system for tracking requests and may transfer or escalate cases to other HRS parties for efficient issue resolution. The primary goal of the HR Ops Rep II is to demonstrate effective issue resolution, ensuring high levels of customer (employees) satisfaction and operational efficiencies across HRS operations.


Key Duties and Responsibilities

Provide prompt assistance to customers (employees) for HR transactions while appropriately tracking and documenting inquires within HRS case management system.
Ensure HR transactional services are being delivered in a consistent and efficient manner (such as new hires, terminations, transfers, promotions, personal and job data changes, position management)
Conduct intake for all HR related inquiries and redirect / escalate to appropriate parties, as necessary.
Support administrative tasks including employment and termination verification letters as well as document management to ensure up to date employee files.
Ensure HR data integrity by ensuring accuracy and consistency of data input - audit HR data and troubleshoot irregularities, support data governance processes.
Identify process improvement opportunities across end-to-end HRS processes, and support process and technology driven business process reengineering initiatives
Ensure timely resolution of cases and follow through cases to completion to provide best customer (employees) experience
Inform updates of HRS knowledge management solution to ensure latest information is included from an HR perspective
Documenting and managing internal HR policies, procedures & processes, maintain compliance
Knowledge Management - SOPs/ Process Maps/ Quick Reference Guides/ BOT Knowledgebases
Create and maintain operational reports received via HRS case management system


Minimum Education/Certification Requirements and Experience

Required Education: Bachelors degree in Human Resources or a related field from an accredited college or university
Required: 4-5 years of professional HR experience with 2-3 years of experience in a customer (employees) service focused role
Excellent communication, ability to work flexibly in a multinational work set-up, Fluency in English is a must (verbal and written)
Strong service and customer orientation; with high level of professionalism and discretion.
Administrative orientation, organizational skills, attention to detail and solid problem solving skills.
Proficiency in computer skills (MSOffice)


Preferred Qualifications and Skills

Preferred Education: Masters degree in a related field from an accredited college or university
Preferred: 4-5 years of experience in a customer (employees) service role in a shared services center with HRIS experience
Experience with SucessFactor application

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results.
Together as ONE Ansys, we are powering innovation that drives human advancement.


Our Commitments:
Amaze with innovative products and solutions
Make ourcustomers incredibly successful
Act with integrity
Ensure employees thrive and shareholders prosper

Our Values:
Adaptability: Be open, welcome what's next
Courage: Be courageous, move forward passionately
Generosity: Be generous, share, listen, serve
Authenticity: Be you, make us stronger

Our Actions:
We commit to audacious goals
We work seamlessly as a team
We demonstrate mastery
We deliver outstanding results


INCLUSION IS AT OUR CORE

We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.


WELCOME WHATS NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, its about the learning, the discovery, and the collaboration. Its about the whats next as much as the mission accomplished. And its about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.


CREATING A PLACE WERE PROUD TO BE

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweeks Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, Americas Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

For more information, please visit us at (link removed)

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.