Key Roles and Responsibilities:





*Reviews the loan application submitted and structures the loan to accommodate the Automated Underwriting findings and/or customers needs.


May be responsible for preparing application package to be sent to the member within regulatory required time frames. When responsible, submitting all or a portion of packages to underwriting prior to delivery with ongoing improvement in underwriting submissions.


*Orders and tracks all required documentation to assure processing timeframes are being met and updates system, calendars and front of loan file with status.


*Works with the customer, client and closing agent to resolve questions and/or problems immediately upon inquiry or receipt of documentation from the customer.


*Provides excellent customer service to internal and external clients. Ensures customer service surveys are maintained to clients minimum score.


*Submits fully processed files through automated underwriting system and submits to Underwriting Department for decision if required. Resolves issues and shows ongoing improvement in reducing issues identified by Underwriter.


*Verifies product, rate and point structure according to client specifications.


*Prepares, ensures the accuracy and timely delivery of commitment letters. Re-discloses ensuring accuracy and timely delivery as needed.


Reviews appraisals, titles, and purchase and sales contracts as received, submits them to u/w if necessary, makes all required calls, system updates and orders any addendums required related to the review.


If client specifications require. Track all required documentation to assure processing timeframes are being met and updates system with statuses.


If client specifications require; Reviews loan for clear to close items and confirms the file is being submitted to the closing department accurately.


Clears all underwriting conditions working with customer and outside vendors.


Assures loans are moved to the appropriate stages and documents are delivered to the Closing Department within clients required time frames excluding delays outside of Sourcepoints control.


Completes customer member feedback calls on service provided to ensure that our service is to the clients requirements.


Reviews and monitors pipeline reports on a daily and weekly basis, acting accordingly.


*Must be able to meet established minimum daily expectations for this position.


This position may require frequent over time, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet client service level agreements.


Maintain the security, confidentiality, integrity and availability of information stored in the Sourcepoints computer networks and data communications infrastructure. All users of Sourcepoint systems are responsible for protecting those resources and the information processed, stored or transmitted. For full details of your responsibility, please refer to the Sourcepoint Information Security Policy.


Performs other related duties, as required.





Key Performance Indicators:


Meet or exceed monthly SLAs.


Earn trust and confidence of the client.


Develop team members.


85% satisfaction rating on global employee surveys.


Zero non-conformities on internal and external audits.





Reporting Structure:


Supervisor and/or Manager - Processing





Success Profile:


Qualification & Experience (Critical and Desirable)


High school diploma or equivalent


Knowledge of first mortgage processing, automated underwriting background and LP/DU, Fannie Mae and Freddie Mac.


Familiarity with all types of mortgage products and State and Federal regulatory guidelines.


A minimum of 2 years processing experience is required


Must meet projected production requirements as established by manager on a monthly basis