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Genesys Cloud Architect Location: IN-Bangalore Jobcode: 64bb61ea22c9dec67cfb61b8 Email Job
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Job Details:
Role: Genesys Cloud Architect Experience: 3 to 12 Years Location: Pan India Job Type: Permanent
Responsibilities: - Design and architect Genesys Cloud solutions based on business requirements and technical considerations.
- Collaborate with stakeholders, including business analysts, developers, and infrastructure teams, to understand project objectives and create robust Genesys Cloud designs.
- Lead the implementation and configuration of Genesys Cloud solutions, ensuring they align with best practices and industry standards.
- Oversee the integration of Genesys Cloud with other systems and applications, such as CRM platforms, contact center tools, and databases.
- Define and document technical specifications, system configurations, and workflows.
- Provide technical guidance and support to development teams during the implementation and testing phases.
- Troubleshoot and resolve complex technical issues related to Genesys Cloud deployments.
- Stay up-to-date with the latest Genesys Cloud features and capabilities and recommend innovative solutions to enhance customer experience and contact center efficiency.
- Conduct performance assessments, capacity planning, and security reviews for Genesys Cloud environments.
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