Candidate Location Requirements: Remote; West-Coast; PST Hours required Skills Required: Years of Experience Required: Degrees or certifications required: This is no specific degree required to be eligible for this role Disqualifiers: There are no specifics that would mark a resume as not eligible for the role. Best vs. Average: The ideal resume would have experience with research and design tools, experience as a producer or OPS role, and user testing. Responsibilities: Manage centralized systems and processes for organizing participant recruitment, for liaising with external recruitment companies, maintaining and growing our Customer Programs Tools and infrastructure: Keep track of all the administration of licenses for software. Working with procurement, legal and finance colleagues to manage our preferred suppliers list and licensing of our tools. Governance: Document our standard operating procedures, including data security and compliance. Managing data and access to data within tools, including customer information. Knowledge management: Manage our library of best practice templates and guides. Helping the team to maintain our user needs framework and library of research insights. Develop a system to track and manage the research backlog for the whole team, which will help researchers prioritize their workload and ensure visibility of resources Helping the Design Research Manager with budgets and resources. Leverage data informed insights to drive operations improvements such as efficiency and accuracy Create, scale and execute strategic programs to ensure the team is working at optimum efficiency Drive participant management process improvements and identify opportunities for optimizing workflows Predict obstacles and establish solutions to overcome challenges Manage and prioritize multiple Participant Management Infrastructure projects and programs Partner with Research Managers on predicting roadblocks, identifying creative solutions, finding resources, and developing relationships with key stakeholders Experience using MS Office tools (Excel, PowerPoint, Word, Visio or other process mapping software) Familiarity working within the UX Research field and participant recruiting methods Experience working in an operations role Top 3 Hard Skills Required 1. Minimum 2-3 years experience with UX research or Design tools.2. Minimum 2-3 years experience with using Microsoft office tools: Excel, PowerPoint, SharePoint3. Minimum 2-3 years experience with ability to work independently and build relationships with peers and stakeholders.