Medical Office Call Center needs 1+ years’ medical office or medical insurance experience
Medical Office Call Center requires:
 Onsite
 Outgoing and energetic attitude
 Communicate clearly and confidently
 Multi-tasks
 Analyzes new situations and apply problem-solving skills
 Remains calm under pressure
 Adapts to and incorporate new technologies
 Grammar and spelling accuracy
Medical Office Call Center duties:
 Responds to telephone inquiries and complaints using standard scripts and procedures.
 Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
 Provides clear and concise information about the status of a claim or Medicaid member
 Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
 Acts as an advocate for the Medicaid client or Provider.
 Educates clients about managed care access, rights and benefits through outreach scripts.
 Check voicemail and Fax routers.
 Complete required assigned training.