Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.
Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user.
Requires at least 3 years of experience in the field.
Familiar with a variety of the field's concepts, practices, and procedures.
Relies on extensive experience and judgment to plan and accomplish goals.
Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.

MANDATORY REQUIREMENTS:
Windows 11 (minimum 2-3 years)
Microsoft O365 (minimum 2-3 years)
InTune (minimum 2-3 years)
Apple and Android mobile phone support (minimum 2-3 years)

NICE TO HAVE:
Cherwell
Scripting and automation
Microsoft Teams/inTune

Location: Madison, WI (HYBRID)
* Must be WI resident or willing to relocate at candidate's expense. Candidates will be required to be onsite 50% of the time. Rotating week on-site, week remote. On boarding will be on-site 2-3 weeks depending on experience.