Associate, Human Resources Santa Ana Costa Rica

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, its time to join Western Union as an
Associate, Human Resources.



Western Union powers your pursuit.

As a Human Resources Associate you will be working in the Shared Services organization to support the AMERICAS region, providing first-line support to managers and employees across the organization. The Human Resources Associate is the primary point of contact for our employees providing Tier I customer service support by engaging with employees via email, instant message, and phone. This role provides human resources and process support, including, but not limited to general inquiries, and special projects.


Role Responsibilities
:
Act as first line support to general Human Resources inquiries from management, employees, and Human Resources Business Partners across the region.
Manage the Ticketing system (Service Now), prioritizing inquiries and providing consistent responses to employees.
Managing Workday inbox.
Liaise closely with AMERICAS with Tier 2, Tier 3, and Management to provide accurate and timely response to inquiries from managers and employees throughout the Company.
You will be expected to follow and create employee and management self-service documentation and job aids.
Be flexible and open to new responsibilities, based in our Center of Excellence status.
Support Global tasks and processes in partnership with our Shared Services located in Asia and Europe.
Partner with HR Shared Services team members to develop, monitor, and meet the established SLAs and KPIs


Role Requirements:

8+ months of working experience in the Human Recourses field.
The candidate must possess or be currently pursuing a Bachelor's degree in Business, Human Resources, or related field.
Proficient English is essential.
Proficient in Portuguese is a nice to have.
Proactive, independent individual with the ability to focus on the task at hand.
Confidence in making instinctual and logical decisions with little or no supervision.
Strong communication skills, self-motivation, and results-oriented approach.
Intermediate skills in Microsoft Excel are nice to have.
Demonstrates patience and willingness to help employees, regardless of an employees level and role within the organization.
Demonstrates respect for the non-disclosure of information, which may be confidential or sensitive in nature.
Remains calm, professional, and concise when addressing stressful situations.


We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at (link removed)


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
Your Costa Rica- specific benefits include:
Asociacin Solidarista
Paid time off including extended maternity leave
In house company doctor services
Continuing Education
Transportation services options
Parking spaces
Hybrid model work
Flexible Working Schedules if applicable
Referral Program award
Employee Resource Groups (ERG) and committees to volunteer with
Carpooling Program
Price Smart membership
Pan American Medical and Life insurance
Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-DJ1 #LI-Hybrid




Estimated Job Posting End Date:04-25-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.