Position Title: Microsoft Dynamics 365 L2 Production support Consultant. Hybrid Work Location: Pittsburgh, PA Duration: 6+ Months with Extensions Note: This is Support Project, we don't need Developers, Need Support Level only. The associate will be responsible for providing Level 2 production support. 3-6 years of application support experience. Proficient in Linux, and Windows platforms Proficient in RMDBS and no SQL databases Preferred Support experience with the Microsoft Dynamics 365 platform Exposure to Azure production support Knowledge of monitoring tools such as AppDynamics, Splunk, Prometheus Strong written and oral communication skills. Responsibilities include : - Incident and problem management. - Cross-functional management to ensure tasks are completed on time. - vulnerability management. Ensure vulnerabilities are reported and remediated on time. - Release management. Support release planning, implementation, and post-production support - Monitoring. Ensure production applications are fully instrumented with monitoring and proactive alerting. - Incident Management. Ensure incidents are managed across teams, communicated, and resolved by SLA.