Position: Senior System Administrator (Tier 3 Tech Support) Location: Richardson, TX 75080 Duration: Full-Time Must-Haves: 1.Experience Working for an MSP (5+ years) 2.Strong Microsoft Azure experience (5-7+ years) 3.Strong Microsoft 365, Teams, SharePoint experience (5-7+ years) 4.Strong Microsoft server and domain experience (5-7+ years) Nice-To-Haves: 1.IT Certifications - Microsoft Azure, 365, Security. 2.IT Certifications - Cisco CCNA, CCNP, or ISC2 SSCP, CISSP Job Description: The Senior Systems Administrator is responsible for three major areas of IT Service Delivery: 1.Support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and in cloud-based solutions. 2.Handling escalations and advanced support of service requests beyond the abilities of higher-tier Service Desk Technicians. 3.Assisting the project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and in cloud-based solutions. Results of the Position & Key Accountabilities: Resolving service tickets quickly and permanently Customer Satisfaction: Keeping clients happy. Documentation: Developing & updating documentation of systems supported Leadership Taking responsibility to mentor and develop junior members. Musts (Traits): Genuine desire to provide excellent customer service to clients. Ability to prioritize and focus on the task at hand. Ability to follow through on projects in a timely manner. Initiative-taking independent of direct supervision. Ability to work in a team, communicate effectively, and manage confrontations/conflicts. Self-motivated with the ability to work in a fast-moving environment. Experience working for a Managed Service Provider Musts (Technical): Strong Microsoft Azure experience. Strong Microsoft 365, Teams, SharePoint experience. Strong Microsoft server and domain experience. Networking experience. Diagnostic skills of technical issues. Service awareness of all organization's key IT services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide IT services. Typing skills to ensure quick and accurate entry of service request details. Wants: Relevant and current professional IT Certifications, such as: Microsoft Azure, 365, Security. Cisco CCNA, CCNP. ISC2 SSCP, CISSP. Benefits Available: Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Auxiliary Benefit Offerings (Legal Shield/Aflac) Answer Screening Questions: 1. Are you legally entitled to work in the USA without requiring sponsorship? 2. Will you in the future require sponsorship to maintain eligibility? 3. This position is onsite, are you able to work onsite 5 days per week? 4. Do you have experience with the ticketing system called ConnectWise? 5. Describe in detail your experience working in a Managed Service Provider. 6. List all relevant certifications that you currently have at this time.