Hiring Hub is currently recruiting for a Customer Service Representative to work for a large local company.

Position Summary:

The Customer Service Representative (CSR) will interact with the companys customers by addressing inquiries and resolving complaints. The CSR will handle all customer inquiries that are received by phone and via the company website. This position reports to the Customer Service Supervisor.

Essential Functions:

Interacts with customers via telephone, email, or in-person to provide support and information on products or services.

Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forward to the appropriate District and/or Operations Manager.

Ensures that appropriate actions are taken to resolve customers problems and concerns.

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Works closely with Customer Service Supervisor to determine patterns of excellence (or issues) at specific stores.

Fully uphold all principles of confidentiality.

Adhere to professional and ethical behavior standards.

Interact in an honest, trustworthy, and respectful manner with employees, visitors, and vendors.

Participate in departmental staff meetings and suggested training opportunities.

Comply with all policies and procedures.

Performs other related duties as assigned.

Research Customer receipts and decides the resolution.

Assist the Customer Service Supervisor with creating training content for our LMS platform.

Qualifications/Requirements (Education/Training/Experience/Abilities):

Ideal candidate will have one or more years of customer service experience.

Ability to work up to 40 hours per week. Some OT may be available on weekends.

Knows and embodies the Core Values.

Appearance must be professional, neat, clean, and well-groomed. Visible tattoos must be appropriate and facial piercings may not be worn at work, but clear spacers or piercing retainers are allowed (neck tattoos are prohibited).

Must have an expert understanding of Communication Styles, Learning Styles, and Adult Learning Methods.

Basic computer skills, including a basic understanding of how to review and create/send electronic mail. Additionally, you must be able to learn computer system to assist in reviewing coursework.

Must possess strong teamwork and communication skills.

Ability to read/write/speak in English.

Bilingual in Spanish/English is a plus.

Ability to read, understand, apply, enforce, and adhere to policies and procedures.

Must be able to pass a pre-employment background check.

KEEDA, Inc. dba Hiring Hub is an equal opportunity employment agency. We do not discriminate based on race, color, national origin, religion, ancestry, sex, age, disability, serious medical condition, spousal affiliation, sexual orientation, gender identity, or other classifications protected under the law.