Specialty/Competency:
Operations
Industry/Sector:
Insurance
Time Type:
Full time
Travel Requirements:
Up to 60%
A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
Deal effectively with ambiguous and unstructured problems and situations.
Initiate open and candid coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
Contribute technical knowledge in area of specialism.
Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
Navigate the complexities of cross-border and/or diverse teams and engagements.
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Uphold the firm's code of ethics and business conduct.






Job Requirements and Preferences
:
Basic Qualifications
:
Minimum Degree Required
:Bachelor Degree
Minimum Years of Experience
:3 year(s) of combined experience in Consulting and the Insurance industry
Preferred Qualifications
:
Preferred Fields of Study
:Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research
Preferred Knowledge/Skills
:
Demonstrates a thorough level of abilities with and/or a proven record of success as both an individual contributor and team member, identifying and addressing Insurance client needs in the following areas:
Transaction lifecycles of Insurance products;
Financial operations of Insurance clients;
Operations and administration of Insurance businesses;
Data and systems interactions including IT tools and technology;
Documentation and the identification of key controls within the Insurance transaction lifecycle; and,
Statutory Reporting or IFRS requirements.
Demonstrates thorough abilities and/or a proven record of success as a team leader by:
Contributing to and/or managing specific workstreams of client engagements within specific Insurance markets such as P&C, Life, Annuities, Group & Retirement.
Demonstrates thorough abilities and/or a proven record of success utilizing tools and techniques to contribute to the delivery of financial effectiveness strategies for global Insurance clients.
Demonstrates a thorough level of abilities with and/or a proven record of success working collaboratively, including:
Participating in client discussions and meetings;
Communicating a broad range of offered consulting services;
Managing engagements;
Preparing concise, accurate documents, utilizing Microsoft Word, Excel, PowerPoint and Project to write and deliver proposals to prospective clients; and,
Maintaining project economics while maintaining flexibility for unanticipated issues.
Demonstrates thorough abilities and/or a proven record of success as a team leader:
Creating a positive environment;
Monitoring workloads of the team while meeting client expectations;
Respecting the work-life quality of team members;
Providing candid, meaningful feedback in a timely manner;
Keeping leadership informed of progress and issues;
Answering questions and providing direction to less experienced staff; and,
Developing, writing, presenting and facilitating discussions on strategy to all levels of Insurance industry audiences, clients and internal staff and management.
Learn more about how we work: (link removed)

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: (link removed)

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.





For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-advisoryseniormanager