Experienced Service Advisor - Westside Lexus Auto Dealership

Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. Youll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

On a typical day, this will include:


Upselling additional services using low pressure, high integrity methods

Providing accurate repair/maintenance estimates

Adhering to policies on vehicle care and operation

Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up

Reviewing and explaining repairs and associated costs with customers

Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues

Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards


The Rewards:


A competitivepay plan

A great working environment where youll be supported by a team of professionals

Excellent Medical, Dental & Vision Insurance

401K Retirement Savings Plan

Paid Sick, Vacation and Holiday Pay

Discounts on vehicle purchases

Advancement opportunities for high performers


The requirements:


Outstanding customer service skills

A positive attitude

Previous experience in a similar role would be highly desirable


About our Company:

Our Talent Team recruits talent to compliment both our Westside and Northside Lexus dealerships. We seek individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.If youre looking for a rewarding career using your outstanding customer service skills, apply today.

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*The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.