The CFC, Learning Specialist is responsible for identification, development, facilitation, evaluation, and coordination of CFC programs/initiatives. The positions will interact with all levels throughout the CFC.

DUTIES and RESPONSIBILITIES:

• Creates, implements, and facilitates training programs for associates, managers, trainers and others (i.e. Supervisory Leadership Development Program and Work Team Coach Development Program).


• Leverage coaching skills to support the integration of Coach-Like Conversations between leaders and associates.


• Facilitate and create transfer and sustainability and performance support solutions to support Coach-Like Conversations and various learning solutions.


• Create, facilitate, and improve the new associate orientation as well as a robust onboarding process that supports the transition of new associates within the CFC.


• Learn & apply Prosci Change Management methodology in supporting projects & initiatives in the respective facility.


• Analyzes productivity and quality reports to evaluate learning effectiveness and return on investment (ROI) to the facility.


• Works with CFC leadership & L&OD to conduct a comprehensive needs analysis and performance consulting methodology to identify learning & performance-based solutions.


• Manage the execution of all compliance courses as mandated by the organization and legal requirements.


• Maintains records with the management of MyLearning (LMS) in alignment with tracking all required and compliance-based training. 


• Drives best practices standardization learning solutions across the respective facility in alignment with CFC Network performance and development goals.


• Facilitates learning sessions to Associates ensuring transference of skills and knowledge by utilizing adult learning methods to support the respective facility.


• Partners and supports peers at other facilities and shares best practices as necessary for CFC network wide improvements.


• Answers questions and provides assistance in order to help associates in meeting their daily productivity, accuracy & safety goals.


• Partners with subject matter experts to drive innovative learning solutions which impact business metrics and organizational effectiveness.


• Understands workflow, daily production goals and reports used to drive business by reacting quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts.


• Participates in identifying enhancements and changes to the AS400.


• Ability to work independently and collaboratively in a fast-paced, demanding, and complex work environment.


• Drives the culture in the department and throughout the company to ensure unity of vision and fulfillment of the mission.


• Keep abreast of current trends and best practices within the learning and development industry to continually bring in fresh ideas and approaches.


• Participates in special projects and performs additional duties as required.

EDUCATION and EXPERIENCE:

• Bachelor’s degree or the equivalent experience is required.


• Minimum of three to five years customer service, inside sales, distribution training and/or facilitation are required.

SKILLS:

• Ability to communicate with all levels of team and management is required.


• Computer literacy and proficiency in Microsoft Office suite is required.


• Excellent time management and organizational skills required.


• Strong verbal, written and presentation, facilitation skills are required.


• Knowledge & proficiency of instructional design methodologies is preferred.


• In depth knowledge of order management systems and processes are required.


• Ability to work cross-functionally is required.


• Knowledge of AS400 system preferred

OTHER REQUIREMENTS:

• A valid driver’s license and the ability to travel up to 25% of the time are required.


• Provide support to CFC satellite locations is required based on business needs.