Job Description:

Role: Telecommunications Analyst

Location: Bethlehem, PA

Job type: Fulltime



Job Summary 

The Telecommunications Analyst, under limited supervision, is responsible for the planning and engineering of Company’s telecommunication systems and infrastructure, including the design, implementation and support of hardware and software for all facets of telecommunications. 



Responsibilities: 

•    Manage company supplied telecommunication circuits, (DIA, MPLS, PRI, ISDN, SIP,..) continuous monitoring of communication charges and managing additions, changes and deletions circuits. 

•    Managing the provisioning/upgrades/de-provisioning of corporate supplied mobile devices. 

•    Designing, enhancing and support telecommunications systems for end users or as needed for internal Information Technology functions. 

•    Implementing/recommending telecommunications systems within budget and time constraints. 

•    Monitoring existing telecommunications systems and equipment at the Data Center(s) and at field locations for performance, failures, and tuning. 

•    Diagnosing telecommunications system problems, proposing corrective actions, and taking appropriate actions to correct problems and prevent their re-occurrence. 

•    Investigating and recommending alternative telecommunication system technologies that deliver improved security, reliability business value, and/or cost profiles. 

•    Maintaining sufficient understanding of telecommunications system technologies to correctly configure, manage, and support the telecommunications systems on which those applications operate. 

•    Collaborating with various groups within and outside of Information Technology as well as customers, external suppliers, and consultants regarding business requirements for telecommunications needs. 

•    Collaborating with existing suppliers of all telecommunications services regarding the proper operation and management of the telecommunications services. 

•    Assisting other Information Technology personnel as required and performing other tasks as may be assigned from time to time. 



Requirements:

•    Bachelor’s degree in Computer Science or related field experience and/or certifications in telephony integration.

•    Must possess a minimum of three years of related Telecommunications Analyst/Administrator experience, strong analytical and problem-solving skills related to telecommunications, networking, and connectivity. 

•    The incumbent should fully understand the role of telecommunications and computer networking and Information Technology in a manufacturing organization. 

•    Must have the ability to express complex technical concepts effectively, both verbally and in writing. 

•    Ability to work well with people from many different disciplines with varying degrees of technical experience, Knowledge of IP Protocols, TCP/IP, SRST, SIP, RPT, CODEC (G.711, G,729). 

•    Must have extensive knowledge of carrier circuits and topology and VOIP/SIP technologies. Powershell, Microsoft Office365, Wireshark, Cisco UCM and Avaya Systems experience a plus.