This position is located in the Charlotte, North Carolina office.



Details

• Claims Supervision: Facilitate severity assessment and exposure assignment of newly reported losses to appropriate Claims Adjusters. Periodically review exposures and pending inventory to ensure claims are assigned to personnel with sufficient experience. Provide technical support for establishing appropriate reserves for new and ongoing claim investigations. Provide technical support for the interpretation of policy provisions, statutory requirements and case law. Diary and document claims that require supervisory involvement according to the Standard Operating Procedures. When appropriate, confirm accuracy of all requests for settlement authority, coverage denials and releases. Promote compliance with Standard Operating Procedures in the processing of all claims.
  
   


• Quality and Compliance – Supervisors and Managers: Analyze management report data to identify trends that impact customer service, quality and profitability. Proactively assess claims processes and develop strategies to maintain or improve performance. Conduct file reviews to ensure compliance with Standard Operating Procedures and state-specific statutory requirements. Provide technical support to ensure that all aspects of the claims handling process a conducted correctly.

• Personnel Management: Assist with interviewing and selecting claims personnel. Clearly define, document and communicate performance expectations for the individual employee and team. Mentor, coach and train personnel to achieve desired goals and position objectives. Monitor and document ongoing performance utilizing objective data and subjective observations to measure individual and team performance results. Collaborate with employees individually and as a team to provide accurate and ongoing performance feedback and promote career development. Partner with Human Resources to develop and administer performance development plans, when appropriate. Recommend employees for promotions, salary adjustments, and termination as necessary.

• Requires a college degree or equivalent work experience.


• Working towards professional designation a plus.


• 3-5 years of claims experience in the property technical area.


• Expert knowledge of Xactimate and Xactanalysis programs for the purpose of managing efficiencies and driving full resource utilization. 


• Ability to operate in the field as a field adjuster and be able to train and ensure effective knowledge transfer of to adjusters in office and in the field.


• Fulfill field management roles of staff and independent adjuster on large scale catastrophes