Flexibility of our normal hours 5am-6pm Mon. through Fri., 6am-3pm Sat. and 8am-1pm.

Retail banking Call center needs retail banking experience

Retail banking Call center requires:

Retail banking

Call center

Opening accounts

Checking, saving

Upsell

Cross sell

Strong knowledge of Banks products and services

Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS - Requires excellent verbal and written communication skills.



Retail banking Call center duties:

Responds to customer inquiries and independently resolves issues.

Displays etiquette, knowledge, and solutions when servicing customers.

Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business.

Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction. -Navigates customers by recommending digital products and services to meet servicing solutions. –

Negotiates account renewal to retain and expand customer relationship. –

Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple. -