Job Summary



Are you a self-starter with field service technician expertise who exceeds customer service expectations? We would love to have you become a respected member of the Jelly Digital Internet team! You will drive service success with a goal of improving customer satisfaction, maximizing client retention, and increasing profitability.



As a valuable installation and maintenance technician, you will be the first direct interaction with our customers. If you want a career where your contribution is advancing the quality of life of your surrounding community - you have found the right place. In todays pandemic world - it is more important than ever to have reliable internet. We service work at home parents, students, critical care elders, under privileged communities, and the middle class on a budget - all of which rely on quality internet at an affordable price. Many of our customers live in areas where they have NEVER had internet prior. Your efforts with have a direct impact on improving the well being and livelihood of our customers. As we see it - internet is a fundamental human right.





Job Responsibilities

• Installation of mounting arm and antenna dish on residential and commercial rooftops. Running Cat 6 cable from roof into the home or building.


• Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.


• Manage all on-site installation, maintenance, repairs and testing tasks to ensure proper documentation of all related processes.


• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.


• Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.


• Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols.


• Establish assistance by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing quality assurance tests.


• Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.


• Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.
  
   

• Ability to climb ladder on to multi story residential and commercial rooftops


• Familiarity with general construction


• Running of cables into homes or businesses - through attic / walls


• Ability to test, troubleshoot, service, and repair


• Ability to adapt to dynamic work schedules and flexible shifts


• Superb customer service, communication and self-management skills
  
   

• Previous experience with Cat 5 or 6


• Previous satellite installation experience - Directv, Dish, Hughes Net, Etc.


• Owns a truck or van


• Owns general construction tools