The Contact Tracer will report to a Contact Tracing Team Lead and be an important part of COVID-19 Response & Recovery efforts. The Contact Tracer will support local efforts to combat the COVID-19 pandemic at the community level. The aim of this effort will be to call contacts of each person diagnosed with COVID-19, gather information on the contacts, and provide isolation/quarantine recommendations and or information on testing, and ongoing monitoring, if warranted.



shifts-   Monday - Friday 8am -  5pm

Monday- Friday  6pm- 11.30pm

Saturday  8am- 2pm

Sunday     8am - 2pm



Duties and Responsibilities:

The Contact Tracer will use a web-based platform to enter information on all contacts of positive COVID-19 cases.

Some of this information will include documenting demographics, symptoms, travel, occupation, and testing.

Contact Tracers will refer contacts for testing as appropriate and in according to established protocols and provide them with instructions for quarantine.

Contact Tracers are required to follow all scripts, policies and procedures provided to them, and comply guidelines regarding confidential information related to personal information.

Call contacts of newly diagnosed patients. Communicate in a professional and empathetic manner toward distressed individuals. Collect and record information into the reporting system as well as the surveillance and management system.

Provide contacts with approved information about quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Care Resource Coordinator for social resources.

Contact tracers will follow the script to inform contacts about the importance of quarantine and what to do if symptoms develop.

They may not deviate from the script or provide information that is not included in the script.

Maintain daily contact with Team Lead and/or Supervisor as well as other duties and tasks as assigned by manager.

 

Education/Experience



A bachelor degree from an accredited college, including or supplemented by twelve semester credits in health education, or in health, social or biological sciences; or

A bachelor degree from an accredited college, and six months of full-time satisfactory experience in a health promotion or disease intervention/prevention program, performing one or more of the following: interviewing, conducting field investigations, health education, making referrals, or collecting and analyzing epidemiological data; or

An associate degree and four years of full-time satisfactory experience as described in second bullet point above.

 

ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES:

Resourcefulness in locating and communicating with clients and contacts who may be difficult to reach or reluctant to engage in conversation.

Awareness of the sensitivities surrounding immigration status and how this can be a barrier to case investigation and contact tracing activities.

Excellent interpersonal skills and ability to interact professionally with people from diverse, cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress.

Ability to show empathy and be nonjudgmental towards distressed individuals.

Excellent organizational skills.

Critical thinking and sound judgment.

Experience navigating computer systems and ability to comply with data integrity and security policies, safeguarding all personal identifiable information.

Ability to speak, read, and write English. Proficiency in languages other than English a plus.



Benefits

worker compensation

Holiday Pay



All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, or national origin.