Job Title: Project Coordinator (Technical) / Project Implementation Specialist

Location: San Diego, CA -- 92121

Duration: 04+ Months

Shift: 6:30 AM to 3:30 PM hours (Mon-Fri)

Attendance is mandatory during training x 2 weeks and should not miss much time during assignment until 10/31/2020

 

Job Description:

Implementation Specialist



Guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.



As a SaaS leader, we know our talent is the most important component to our success which is why we are seeking motivated individuals who are able to deliver best in class care at the onset of our customers journey with us. As a member of the SMB Implementation Team, you will partner with new clients to provide an effortless experience through first value. You will set the precedent for quality of communication, timely responses, in addition to the level of support they can expect to receive



Key Responsibilities and Tasks

First point of contact post sale; ensuring the value proposition of client is delivered to the customer by aligning expectations and creating a comprehensive on-boarding plan

Ensure installations are scheduled and executed in a timely manner

Utilize all resources, including paid resources such as field support technicians, to care for timely resolution

Responsible for providing timely action on any customer escalations throughout on-boarding period

Validate proper product mix, ensuring hardware and software solutions are compatible with the client’s assets

Responsible for building value in our customer training program and scheduling appropriate training/s in order to maximize the adoption of our services

Accountable for the successful completion of deployment engagements inline with internal and customer-defined success criteria

Collaborates and owns the communication with internal partners such as Sales, Support, Success and Finance

Responsible for documenting all interactions in Salesforce and other systems



Qualifications

Associates Degree in Business (required)

Bachelor’s Degree in Business (preferred)

2 - 3 years experience in the successful delivery of implementation projects for SMB clients

OR

2 - 3 years of experience in an account management role (specifically SaaS related product/services)

Basic understanding of the complexities associated with hardware and software solutions

Moderate skill level using applications such as (link removed), Microsoft Excel, Power Point, GSuite etc

Demonstrated success managing complex projects

Customer focused with problem resolution skills

Demonstrated ability to effectively communicate with internal and external stakeholders focused on collaboration

Proven ability to perform in a fast paced environment