• - Overflow technical support for Zexel Networking Appliance.


• - Looking for a candidate with a strong networking and server background.


• - Able to work individually and be a team player.


• - Create a network, hardware and software documentation and instructions for different systems.


• - Maintain and support user account information including rights, security and system groups


• - Answer incoming end-users inquiries via telephone and email and solve problems including email, password reset, printers, networking, Microsoft Office, etc.


• - Able to diagnose and resolve moderately complex system hardware, software, network, and user issues.


• - Assist with all aspects of technical support, including on-site visits.


• - Open/close helpdesk tickets using Autotask.


• - Interface extensively with end users, peers, computer technicians, and other information Technology personnel for the resolution or escalation of desktop related problems.


• - Instruct end users in the appropriate use of equipment, software, and/or reference materials.


• - After hours and on-call on weekends shared responsibilities of IT staff.


• - Assume additional responsibilities as assigned.


• -Works well under pressure


• -Knows how to keep great documentation


• - Have to be willing to work on weekends once a month


• - Have a passion for IT.

Qualifications:

• - Excellent Customer Service Skills


• - Strong Problem Solving and Troubleshooting Skills


• - Ability to work independently and/or in a team environment


• - High motivated and eager to learn


• - Comfortable interacting with clients via phone, email and in person

Technical Requirements:

5+ Years

• Must understand TCP/IP, DNS, VLANS, Networking in general


• Experience with vSphere 5.x/6.x


• Experience with Routers/Firewalls/Managed Switches


• Advanced to Expert  with MS Active Directory/ Group Policy/IIS, Certificate Services/RDS


• Experience in Veeam Backup and Replication/Datto/Other Disaster Recovery Method


• Experience in Dell Servers and iSCSI SAN


• Experience in Exchange 2010/2013/2016/2019 Office 365


• Experience in various VPN technology

Plus:

• - CCNA/CCIE/MCSE/MCSA/VCP-DCV knowledge but not required


• - Cyber Security “major plus”


• - SonicWALL, Zyxel, Cisco ASA, or any firewall appliance.


• - Knowledge in Dell PowerVault/EMC SAN Equipment


• - Linux (any flavor)


• - Public DNS and Name Servers


• - Scripting with Powershell for automation


• - Software Defined Network (Ubiquti Unifi/Cisco Meraki Products)


• - Amazon Web Services


• - Veeam Backup and Replication/Datto Backup


• -Worked for a managed service provider