Candidate Responsibilities:

As a Digital Service Engineer it will be your responsibility to support the Digital Project Lead. In this capacity you will ensure proper functioning of the customer’s fleet and provide continuous monitoring to proactively identify and resolve issues. You will also be expected to provide continuous improvement as it relates to tools, processes and people

Typical Day:

Review the Fleet Monitoring dashboards for the customer/sites you have been assigned

• For any/all exceptions, review the current issues list, determining if a ticket must be assigned for a new issue or if a ticket exists and further work needs to be completed

• Work the issue accordingly, determining next steps of the investigation, working through the extended network of engineers, support personnel, etc.

• Provide updates to the Digital Project Lead so they can work with the customer and dealer point of contact

Education requirements:

Bachelor's degree in engineering required (mechanical, electrical, computer).

Technical Skills:

• Proficient in Microsoft suite of products (excel, word, etc.)

• Ability to troubleshoot telematic systems and applications

• Use of issue tracking systems and tools (Salesforce)

• Understanding of project planning methodology

• Failure Mode & Effects Analysis

Soft Skills:

• Good communication capabilities, both written and verbal

• Can do attitude with a commitment to see the tough job through to completion

• Interest and desire to continue to learn and grow as an engineer

• Passionate about the Digital/telematics space