Job Title:  Payroll Administrator / Admin Support Clerk - I

Location:  Lake Mary, FL – 32746

Shift: Monday - Friday 8:45 am - 5:15 pm

Duration:  04+ Months

Job Description / Responsibilities:

Payroll Administrator – Employee Payroll Support Team

The Payroll Administrator will work collaboratively in a team environment as part of the employee payroll support (EPS), group.



What you’ll be doing….

• Answer incoming calls timely and accurately regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries

• Assist payroll analysts in resolving email inquiries related to payroll inquiries during periods of low call volume

• Accurately update employee call details in the employee payroll support case database

• Manage email and case workflow to ensure all payroll inquiries are completed accurately and timely follow up is provided to employees

• Responsible for maintaining a high level of professionalism with employees, utilizing appropriate resources to provide first call resolution and working to establish a positive rapport with every interaction

• Cooperatively interact and support peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues

• Collaborate with the leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures



What we’re looking for….

• A Bachelor’s degree

• Excellent written and verbal communication skills with strong attention to detail

• Strong collaboration skills in order to partner effectively across various levels of the organization.



Even better if you have….

• Knowledge of PeopleSoft, WorkFlow Manager, and or other payroll-related systems

• Customer service experience in handling escalated situations

• Certified Payroll Professional Certification (CPP) or Fundamental Payroll Certification (FPC)

• Possess knowledge of payroll practices, policies, and procedures

• Demonstrated ability to manage large work volumes, show flexibility to meet processing demands, and adapt easily to change