Business Professional - Logistics Specialist 1

Plano, TX

12+ months contract

Job Description:

Top 3 Must Haves:

1. Strong excel skills/ attention to detail (specifically data analysis, pivot tables, vlookups, charts)

2. Account management

3. Logistics background

Best vs Average:

1. Prior account management in logistics 2. Previous experience in a CSR role

Disqualifiers:

Lack of excel experience (specifically data analysis, pivot tables, vlookups, charts)

Customer Service Representative – Logistics

General Description

Customer Service Representative is responsible for account management to effectively and efficiently determine appropriate shipment routing to deliver within guidelines set by the shipper and customer. Serves as a liaison between 3PL and Samsung entities.

• Run KPI reports score card


• Order management: Delete and change request, order tracking and tracing


• On-time Management (shipping and delivery)


• Run daily Open D/O Report to identify delayed shipments


• Answer order processing questions from internal Samsung


• Provide status of orders to various business units within Samsung


• Manage communication channel between warehouse and load planners


• Customer Routing Guide Management


• Report customers On Time, Right Quality scores


• Run various reports relating to shipping status and in-transit status within SAP system


• Track and resolve shipping, warehouse, carrier shipping errors


• Outbound shipping and delivery to customer distribution or retail centers


• Complete daily/weekly/monthly reporting functions


• Manage and prioritize multiple time-sensitive tasks in a fast-paced environment


• Ad hoc reporting/project Management

Necessary Skills / Attributes

• High School Diploma or equivalent with 2 + years of directly related experience is required. Bachelor or equivalent degree or experience preferred(link removed)>
  
• The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.


• Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.


• Has keen knowledge of logistics operations


• Is able to identify standard problems within the delivery cycle and make recommendations


• Strong verbal and written communication skills


• Strong organization and time management skills


• Ability to work in a team environment while delivering independent results


• Proven intermediate to advance knowledge of Excel (i.e. pivot tables and analysis, formulas (VLook up, Workday, Networkdays, IF, AND etc)


• Education in business, supply chain, economics, or similar


• System knowledge of SAP LE Module and TMS preferred