Job Summary



Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers.



Job Description : As a Customer Service Representative; the associate has to handle inbound calls within guidelines/goals established by the client and management. This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail.

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  Responsibilities:

  
  
  

   

  
  


• Receive requests from 3rd party/customers entities through calls and provide responses with the required documents to the requestor via call/mail/email/fax.


• Provide responses to insurance policy-related questions


• Make outbound calls (if required) to confirm policy-level / coverage-level changes


• Submit changes on existing policies


• Set up a reminder and follow up with customer on timely manner

• High school diploma or equivalent


• Ability to comfortably sit for long periods of time


• Attention to details


• Strong interpersonal skills
  
   

• Ability to resolve conflict and de-escalate tense situations


• Previous customer service experience