REPAIR COORDINATOR

Duties/Responsibilities

· Coordinate with customers for necessary repair cost and time frame

· Coordinate and order parts with approved vendors for repair work

· Create and post notices for any repair work being performed

· Intermediate knowledge of MS Word, Excel, PowerPoint, Outlook

· Prepare and place Work Orders, Shop Orders, Purchase Orders, Sales Orders for repairs

· Research and correct problem PO’s

· Provide ongoing communication with each customer via phone and/or email

· Resolve customer questions and issues promptly

· Coordinate inventory reporting, tracking, and stock buyouts

· Maintain organization, provide data analysis

· Support with other office duties, as needed

· Support all Koch facilities

· Support Oxy repairs

· Provide customers with price break downs as needed

· Keep job folders up to date. Include all documentation in job folder (po, packing slips, price breakdowns, sales order, etc.)

· Work with Abby for invoicing repairs, this includes giving her complete job files with all required documentation.

· Support Baker Hughes facilities and help manage their valve pool

· Support Evonik facilities and help manage their valve pool

· Keep Farris, repair and Groth whiteboards current and up to date

· Work with customers on repair vs. new (provide them new vs. repair pricing)

· Requisition and stage necessary parts for ALL repair orders (keep the appropriate csr in the loop)

· Allocate ALL parts to the correct work order and copy the inventory team after so the can pull and check out the parts

· Must be able to travel if the job requires it

· Must be able to pass Drug and Alcohol test

· Update and publish the field service calendar

· Train and mentor -3 work order setups

· Scr management

· Tag inventory management

· Available for weekend support as needed