We are looking for a Technical Support Specialist to assist internal users with business applications, POS, hardware and software system problems. To be successful in this role you must have excellent analytical and problem-solving skills and superior interpersonal skills that will allow you to communicate with users and solve technical related problems quickly and efficiently.

RESPONSIBILITIES

• Respond to internal business users’ queries in a timely and accurate manner.


• Provide technical support to Tier 1 front-line calls, tickets, and alerts while ensuring superb customer service


• Handle Tier 1 inbound calls


• Basic understanding of system software and hardware


• Basic understanding of operational procedures


• Escalate problem tickets within department guidelines when unable to resolve


• Basic understanding of ticketing system to open / close tickets


• Assist with Alerts and Self- Service Incidents

• Follow up on dispatched tickets

REQUIREMENTS

Education:

• Some College preferred or equivalent experience


• Preferred A+, CCNA, or Net + Certifications

Experience:

• Preferred technical support experience or similar customer support role


• Excellent communication and problem-solving skills

• Ability to troubleshoot and prioritize tasks


• Multi-tasking abilities


• Basic understanding of computer concepts (PC fundamentals, Operating systems)


• Ability to type 30 words per minute