Job Title: Mortgage Processor (FTE)

Work Location: Charlotte NC/Jacksonville FL/Tampa FL

On-site/Remote: Onsite / Remote until COVID issue resolves.

Engagement Type: W2 / 1099 (Locals Only)

Start Date: Immediate & Urgent

Roles and Responsibilities 

• Reviews the loan application submitted and structures the loan to accommodate the Automated Underwriting findings and/or customer’s needs.


• May be responsible for preparing application package to be sent to the member within regulatory required time frames.  When responsible, submitting all or a portion of packages to underwriting prior to delivery with ongoing improvement in underwriting submissions.


• Orders and tracks all required documentation to assure processing time-frames are being met and updates system, calendars and front of loan file with status.


• Works with the customer, client and closing agent to resolve questions and/or problems immediately upon inquiry or receipt of documentation from the customer.


• Provides excellent customer service to internal and external clients.  Ensures customer service surveys are maintained to client’s minimum score.


• Submits fully processed files through automated underwriting system and submits to Underwriting Department for decision if required.  Resolves issues and shows ongoing improvement in reducing issues identified by Underwriter.


• Verifies product, rate and point structure according to client specifications.


• Prepares, ensures the accuracy and timely delivery of commitment letters.  Re-discloses ensuring accuracy and timely delivery as needed.


• Reviews appraisals, titles, and purchase and sales contracts as received, submits them to u/w if necessary, makes all required calls, system updates and orders any addendums required related to the review.


• If client specifications require; Track all required documentation to assure processing time-frames are being met and updates system with statuses.


• If client specifications require; Reviews loan for clear to close items and confirms the file is being submitted to the closing department accurately.


• Clears all underwriting conditions working with customer and outside vendors.


• Assures loans are moved to the appropriate stages and documents are delivered to the Closing Department within client’s required time frames excluding delays outside of ISGN’s control.


• Completes customer member feedback calls on service provided to ensure that our service is to the client’s requirements.


• Reviews and monitors pipeline reports on a daily and weekly basis, acting accordingly.


• Must be able to meet established minimum daily expectations for this position.


• This position may require frequent over time, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet client service level agreements.


• Performs other related duties as assigned or directed.