The Sr Systems Engineer is responsible for providing support to IT Hosting services across a wide range of internal customers. This role works closely with it's regional customers to better understand their needs and to propose technical solutions to day-to-day business problems and drive the technical aspects of our hosting service provided to our internal customers offering both Cloud and On-Premise solutions.

Your Responsibilities

• Manages, maintains, supports, troubleshoots, and optimizes our Hybrid hosting platform in a global environment while making suggestions and adjustments based on future needs * Will be required to play a key role in architectural design for the client's hosting needs


• Introduce automation to the hosting service where possible.


• Ensuring that the client's hosting environment is secure and meets Information Security policies, guidelines and requirements at all times.


• Anticipating current and future business needs and growth and through proper planning ensuring that the hosting environment is ready to meet those needs


• Working alongside and in cooperation with other IT teams to troubleshoot issues


• Using monitoring tools to gauge overall health of systems and services such Nagios and working with our NOC monitoring team


• Working with our global infrastructure team to ensure they meet the hosting group's needs for servers and storage architecture design, growth discussions and initiatives


• Delivering hosting projects using approved project management methodologies on time


• Managing infrastructure vendor relationships to ensure our client is getting value for money from its vendor agreements, procurements and contracts and to optimize support processes and cost.


• Ongoing configuration and maintenance of IT supported hardware and software standards


• Creating and maintaining technical and KB documentation and procedures


• Ensuring that IT services meet and at times exceed customer expectations


• Ensuring consistent delivery of quality solutions that meet operational deadlines


• Ensuring that the hosting team maintain best in practice standards.


• Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations


• Providing after hours and escalation support for the 24x7 server and storage environment (e.g. supporting system outages and incident response scenarios)

Your Qualifications

• Excellent knowledge of computer hardware and software in general


• Expert level OS knowledge; Windows and/or Linux


• Experience working as a project lead


• Experience of hybrid orchestration working with AWS, Azure, and/or GCP


• Experience in managing a large VMWare farm


• Experience with container technologies


• Extensive experience with Configuration Management tools, such as Puppet or Chef


• Proficient in a variety of scripting languages and techniques


• Experience of successfully driving new technologies into production


• Has worked in a large multi-national environment that spans the globe 


• A good understanding of "Quality" as it relates to Customer satisfaction


• Excellent written and communication skills Added Plus


• Orchestration technologies - Embotics


• Scripting Experience - Chef


• Containerization knowledge - Docker, Vagrant


• Azure ARM and AWS Cloud Formation


• Proven ability to introduce automation into a hosting environment