InnerView has an immediate opportunity for a consulting professional.  The position will serve as the one of the company’s primary client-facing contacts for solutions in a telecommunications company.

 

We are looking for people, not resumes…a personality, more than just a set of skills. 

 

A Curious Soul - You naturally look at a situation and want to know more.  What is the process behind something?  What makes a person tick?  You find yourself wondering about things frequently and are eager to dig in and learn more.

A Chameleon – You are a “Swiss Army Knife” who thrives on adapting to a variety of situations and changing environments.  Flexibility is one of your strongest qualities.

A Relatable Communicator - Confident enough to present to a C-level executive, but humble enough to listen to and learn from any person within an organization.  Empathy and building relationships come naturally.

An Observer – You listen to what people are telling you and can recognize key pieces of information and what to do with it.

An Inclusive Perspective- Through your experience, you bring inform a point of view, but you are wise enough to seek input from others with diverse perspectives to shape your position.

An Optimist – A positive disposition that is infectious and inspiring to those around you.

A Path Finder – Real change comes by thinking about things differently.  You recognize when to challenge the current approach and have the guts to tell your partners (internally and externally) why a different path is worth considering.

Summary

InnerView has an immediate opening for a full-time, contract position to support a telecommunications client in the re-launch of a connected home product. The role will be responsible for coaching front-line representatives to increase their confidence in positioning the upgraded product to customers.  The ideal candidate will be high-energy, thrive in a dynamic sales environment (retail, call centers, etc.) and be willing to travel extensively.

Core Responsibilities

• Provide on-site support to customer-facing sales representatives on ways to integrate an updated version of a smart home product into their sales conversations


• Activities to include coaching, facilitating sales team huddles, observing sales interactions


• Develop materials and content as requested


• Proofread and edit training materials


• Analyze the effectiveness of tactics and provide strategic recommendations


• Manage all aspects of onsite support with client including: 


• Work with leadership to schedule trainings, facilitations and other events


• Connect with various levels of management, to ensure daily adherence to the team plan


• Coordinate calendar to ensure all tactics are executed on schedule


• Provide a weekly readout for main Stakeholders covering what was accomplished, opportunities, observations and success stories.  


• Maintain timely and accurate completion of administrative responsibilities (expenses, time sheets, etc.)


• Compliance with company/client policies and procedures (travel, expenses, vacation, etc.)


• Provide the InnerView Client Journey team with feedback, recommendations related to opportunities

Qualifications

• Position requires 100% travel for client delivery


• Minimum of 3 years of experience in b2c sales, sales coaching, sales training, customer service


• Call center experience preferred


• High energy, ability to motivate people


• Strong presentation skills


• Highly organized with a demonstrated ability to work independently


• Experience influencing individuals in all levels of business


• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel)


• Four-year degree preferred