Assists programs in maintaining compliance with internal and external standards as well as supporting Continuous Quality Improvement efforts for the organization. This includes monitoring compliance with external standards set by stakeholders and accrediting/licensing agencies such as Joint Commission, Medicaid/MCO, DHHS, DHSR, DSS, and DCDEE. Also, ensures compliance with internal standards by conducting regular internal reviews of program services and monitors Plan of Corrections. Conducts quality audits of IRIS reports and ensures reporting procedures are being followed. Assists with the grievance process by conducting internal investigations of client rights violations and complaints.

Bachelor’s Degree required. Must have (3) years Behavioral health/Human service experience. Knowledge of Medicaid standards, NC Managed Care, Continuous Quality Improvement, and regulatory compliance required. Experience with conducting investigations of grievances and knowledge of Joint Commission accreditation standards preferred. Excellent computer skills including Microsoft Word, Outlook, PowerPoint and Excel. Excellent time-management, verbal and written communication skills.

A valid driver’s license in the state of permanent residence, at least 3 years of driving with a driver’s license and clean driving record are required. All potential job candidates must pass a drug screening test, and an extensive background check is required. No calls please.

Thompson seeks to maintain an inclusive diverse workforce. All qualified applicants are encouraged to apply.

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