Oliver Wyman is a global leader in management consulting. With offices in 60+ cities across over 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.

Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies (link removed)


Are you ready for an exciting career as a Workflow Coordinator in our Warsaw office?



Job Overview:

In your role as Workflow Coordinator, you will support the work of the Presentation Studio while building connections and relationships with our clients. You will provide seamless access to DTP services globally and take the lead in communicating and partnering with our clients.

As the first point of contact for clients, you will manage requests for Presentation Studio designers, liaise with clients on more detailed briefings and help clients engage with other parts of DTP (Design, Video, Training etc.) when necessary. By fostering relationships with our clients, you will manage their ever-changing needs and promote our products, services, and values effectively.

As a workflow coordinator you will connect the team's creative talents with the business by working closely with Presentation Studio Managers to identify suitable individuals or teams to work on specific tasks or projects and you will work together to ensure global priorities are considered and a consistent message is communicated.



Key Responsibilities:
Organisation and Scheduling

Managing Inbox and responding to requests in efficient, pro-active, and solution-oriented mindset.

Spotting priority requests and assure appropriate service level.

Assigning tasks to suitable staff an updating them according to the changes happening during the day

Monitoring requests in global waitlist and prioritizing them accordingly.

Collaborating with the global Coordination team to ensure smooth and effective coordination, taking active participation in global coordination meetings, suggesting new solutions and improvements of the processes.

Client relationships

Supporting stakeholders in solving problems and effectively interpreting instructions to offer appropriate solutions to their requests. Adapting solutions to changing needs of a project.

Understanding the importance and incorporating in daily work behaviours that exhibit positive stakeholder engagement.

Taking preliminary project briefs, if needed.

Connecting clients with relevant DTP talent and services

Setting the standard for customer service and building rapport with Clients

Communicating DTP roles and responsibilities to the business (promoting DTP)

Team relationships

Assisting team members in solving issues with work prioritization, scheduling and providing guidance on Workflow processes

Recognizing skill gaps and providing feedback about designers and coordinators performance to Presentation Studio Manager

Communicating best practice in workflow and scheduling to the local and global team.

Setting process and communication standards globally

Assisting the team with prioritizing their work where needed



Experience Required:


At least 2 years of experience in project management, scheduling and staffing multiple projects and juggling changing priorities in a fast, deadline driven environment.

Previous experience in Shared Service centre, in similar department will be a plus.

Experience in collaborating with multiple stakeholders.



Technical Skills:


Knowledge of MS Office suite, especially Power Point, Word, Excel, Outlook, and Teams

Basic presentation design skills

Knowledge of Adobe Creative Suite will be a plus.



Skills and Attributes:


Detail-oriented with strong organizational & prioritization abilities.

Excellent communication skills in English (written and spoken).

Strong customer service, and interpersonal skills to effectively collaborate with stakeholders at all levels.

Excellent problem-solving and analytical abilities to troubleshoot issues within our processes and drive improvements.

Ability to manage client relationships, anticipating needs, and providing proactive support.

Team player. Ability to work collaboratively with multiple stakeholders.



What we can offer you:


Full time job contract with an attractive compensation package (including year-end financial bonus)

Selection of benefits (e.g. private health care, insurance, sport card, lunch card, gift card, saving plan, pension plan)

Opportunity for professional growth in a stable, global company

Access to mentoring and training programs

Inclusive culture with Employee Resources Groups and CSR activities

Working in diverse and dynamic teams, friendly and flexible workplace that promotes work-life balance

Fresh fruit, beverages and snacks while working in our modern office near the city center


Please send us your resume in
English
(link removed)>


Why join us at Oliver Wyman?


At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

Were individuals who are self-starting, motivated, energetic, entrepreneurial about what we do

We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us

We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion

We believe that to create a true meritocracy we need to remove artificial barriers to opportunity

We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.

We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each others time and are sensitive to how it is used. We are an output not input-based culture, have respect for peoples personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.