Outbound and Inbound Calls

Handling Inbound & Outbound Calls for the lead generation Regularly,

Giving the Customer the details of our product

Updating the proper Description, lead status & Next follow-up date based on the discussion with the Customer

Lead follow up

Regular Follow ups on the leads as per the Next follow up date mention in the CRM.

Communication to the Customer has to be made through their Convenience, It has to be done through Phone, E-mail, Watsapp or SMS.

Assiging Leads to CROs

Doing regular follow ups and sales pitch to the customer to convert them in to a prospective leads

Segmenting or filtering the leads in to valid or invalid

Assigning valid leads to CRO for further follow up.

Others

Daily weekly and Monthly Reporting to lead manager

Regular feedback on leads to Lead management Team.

Updating on product knowledge & process improvement frequently