Requisition #:
14284

Our Mission: Powering Innovation That Drives Human Advancement


When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.


Innovate With Ansys, Power Your Career.


Summary / Role Purpose
Join the Ansys Customer Excellence (ACE) Worldwide Operations team to provide operational support for global customers and internal-facing operational, process, and business analysis support. This team is aligned with maintaining a high level of external and internal customer satisfaction with a focus on providing improved productivity and operational efficiency to our business units and sales team. In this role, you will operate within given policies and procedures and are expected to deliver specific delegated tasks to a supervisor.

Key Duties and Responsibilities

Assist in ACE related operational day-to-day tasks of customer support, training, and consulting.

Contribute to the continuous improvement of the ACE Customer Operations processes.

Work as part of the regional and worldwide teams, following clearly defined procedures under guidance of experienced team members.

Assist in resolving the Ansys Customer Support Space ACE Customer Operations Cases ensuring this runs smoothly and efficiently, providing customers with a consistently good level of service.

Assist with the administration of live public and private training courses; including registration, lunches/refreshments, information for attendees, as required by the Learning and Development Team. Assist in an administrative capacity within the Ansys Learning Hub (ALH)

Assist in coordinating the completion of Consulting (Export Compliance, Order booking, as required)

Assist with the translation of externally promoted material to local language (when required).

Be proactive / willing in assisting on projects / initiatives, contributing new ideas, drive change, and encourage others.

Minimum Education/Certification Requirements and Experience

Required education and degree type: Associate degree or Bachelors degree in business or related field

Required minimum years of professional experience in an administrative position in a corporate setting with a focus on operations and business practices: Associate degree + 2 or Bachelors degree + 0

Basic knowledge of presentation and spreadsheet software, such as Microsoft PowerPoint and Excel

Strong organizational and time management skills

Demonstrate behavior that promotes positive team morale. Treat others with courtesy and with respect.

Logical problem-solving skills

Strong interpersonal and communication skills, fluent in writing and speaking English

Preferred Qualifications and Skills

Working knowledge of database/CRM systems (Salesforce)

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results.
Together as ONE Ansys, we are powering innovation that drives human advancement.


Our Commitments:
Amaze with innovative products and solutions
Make ourcustomers incredibly successful
Act with integrity
Ensure employees thrive and shareholders prosper

Our Values:
Adaptability: Be open, welcome what's next
Courage: Be courageous, move forward passionately
Generosity: Be generous, share, listen, serve
Authenticity: Be you, make us stronger

Our Actions:
We commit to audacious goals
We work seamlessly as a team
We demonstrate mastery
We deliver outstanding results


INCLUSION IS AT OUR CORE

We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.


WELCOME WHATS NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, its about the learning, the discovery, and the collaboration. Its about the whats next as much as the mission accomplished. And its about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.


CREATING A PLACE WERE PROUD TO BE

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweeks Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, Americas Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

For more information, please visit us at (link removed)

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.