Role : Business Analyst with Salesforce Service Cloud Location : Plano, TX (Onsite) Job Type : Contract Qualifications: Bachelor's degree in a related field (business, IT, or similar Proven experience as a Business Analyst with a focus on API, Microservices, and Salesforce. Strong understanding of API design, RESTful APIs, and Microservices architecture. Salesforce certification(s) is a plus. Proficiency in data analysis and reporting tools. Excellent communication and interpersonal skills. Strong problem-solving and critical-thinking abilities. Project management experience is advantageous. Detail-oriented with a commitment to producing high-quality documentation