Role: Support Engineer (2 roles, 1 Onsite, 1 Remote) Location: Fort Lauderdale, FL Work Authorization USC, GC, H4EAD, TN, OPT EAD who can work directly on our W2 Description / Responsibilities: Manage multiple environments (Test and Production) Develop script (in Shell, Batch, etc) to automate regular operations jobs if needed. Help/be-involved in automation of deployments to all the environments through CI/CD pipeline Troubleshoot, research, test & extract data for client/internal requests Create or update documentation including procedures, policies and network diagrams. Respond to all alerts and communicate resolution to all parties Coordinate with Dev/Infra/QA/Security/Network/Product-Vendor/etc. teams to solve production problems quickly Work closely with internal/external vendors to have issues fixed/updated/maintained. Ensure software licenses, web certificate, tokens, etc. are timely renewed. Must Have Skills & Experiences: 5 - 8 years in production support in enterprise set-up Knowledge and some experience in supporting distributed software tools involving multiple cloud servers, DBMS, MS Windows Server, etc. Strong communication, analytical, troubleshooting/researching skills Knowledge of Windows Server Admin, Networking, Cloud Infra (AWS / Azure), CI/CD, Enterprise Security, etc. Basic scripting and programming skills Able to communicate issues to various teams in fast-paced environments