Marsh is a global leader in insurance broking and risk management. Marsh helps clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Marshs approximately 26,000 colleagues work together to serve clients in more than 130 countries.

We offer fantastic, long term and rewarding careers in Insurance Broking and Risk Management for ambitious and driven individuals.

Our market leading Commercial broking teams operate in industry sectors such as Cyber & Technology, Financial and Professional Liability, Construction & Real Estate, Renewable Energy, Haulage, Hospitality and many others.

Joining us as a
Senior Accountant ( Collection)
provides you with a platform for a lasting career that provides endless training, professional qualifications funded by the business and a substantial benefits package accompanied by a very competitive base salary with excellent bonus earning potential.


What can you expect


A collection job involves managing the collection of outstanding payments from customers or clients who have overdue accounts.

The primary responsibility of a collections professional is to ensure timely and effective collection of outstanding debts. Here is a general job description for a collection role


What is in it for you?


A company with a strong brand and strong results to match

Explore opportunities to work on global and regional projects

Conducive smart office work environment and attractive benefits coverage

Potential career advancement promotion and growth opportunities in the future


We will count on you to:



Debt Collection
: Contact customers or clients with overdue accounts to initiate the collection process. Use various communication methods, such as phone calls, emails, or letters, to remind them of their outstanding payments and negotiate payment arrangements.


Payment Negotiation:
Work with customers to establish payment plans or negotiate settlements to resolve outstanding debts. Assess customers' financial situations, propose suitable payment options, and document agreed-upon payment arrangements.


Account Reconciliation:
Review customer accounts to identify discrepancies, errors, or disputes related to outstanding balances. Investigate and resolve any billing or payment discrepancies in collaboration with internal teams, such as billing or customer service.


Customer Communication:
Maintain regular communication with customers regarding their overdue accounts. Provide excellent customer service by addressing their concerns, answering inquiries, and providing necessary documentation or information related to outstanding debts.


Collection Documentation:
Maintain accurate and up-to-date records of collection activities, including communication logs, payment agreements, and any relevant documentation. Ensure that all collection records are organized and easily accessible for reference and audit purposes.


Reporting and Analysis
: Generate regular reports on collection activities, such as collection rates, aging of accounts receivable, or delinquency trends. Analyze collection data to identify patterns, potential issues, or areas for improvement in the collection process.


Compliance:
Ensure compliance with relevant laws, regulations, and company policies related to debt collection practices. Stay updated on changes in collection regulations and implement necessary adjustments to collection processes as required.


Escalation and Legal Action:
Assess the need for escalation or legal action in cases where customers fail to respond or make satisfactory payment arrangements. Collaborate with legal teams or external collection agencies to initiate legal proceedings or debt recovery actions when necessary.


Relationship Management:
Build and maintain positive relationships with customers to facilitate effective debt collection. Use effective communication and negotiation skills to handle difficult or sensitive situations while maintaining professionalism and empathy.


Continuous Learning:
Stay updated on industry trends, best practices, and legal requirements related to debt collection. Seek opportunities for professional development to enhance skills and knowledge in the collection field.

May assist in the development and implementation of internal accounting policies, transitions to and from teams both onshore and offshore, procedures and process improvements for general accounting functions.

Verifies work of and provides guidance to less experienced levels of accountants.

Perform other duties as assigned.

This job description may vary depending on the specific requirements and responsibilities of the organization. Additionally, the level of seniority and experience required for a collection role may vary.


What you need to have:


Bachelor's degree in Accounting, Business Administration or related fields.

At least 5 years of work experience in Credit Control (AR management)

Good knowledge and skill in Microsoft Office tools (Outlook, Word, Excel, PowerPoint).

Good knowledge of Life, Health, and PA insurance coverage and business operations.

Excellent communication skills, both written and verbal, and presentation skills.

Proficiency in English, both writing and speaking.

Having a growth mindset, creativity & initiative, critical thinking, and decision-making skills.

High responsibility and ability to work under pressure.

Good time management with job prioritization.

Strong sense of urgency with an excellent service mind.

Experience in the Broking industry is a plus.


What makes you stand out:


Strong organizational, project management, and multi-tasking skills with demonstrated ability to manage expectations and deliver results

Positive attitude, with strong influencing skills

Inclusive working style and effective communication skills are essential

Quick learning team player that is highly motivated and energetic


Marsh
is the worlds leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.


Marsh McLennan
is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other.


Marsh McLennan
is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.