We are seeking an experienced Senior Customer Support Engineer with a minimum of 5 years of relevant experience to join our dynamic support team. As a Senior Customer Support Engineer, you will play a critical role in ensuring our customers receive top-notch technical assistance and solutionsnbsp;Responsibilities:Provide expert-level technical support to customers via multiple channels.Troubleshoot and diagnose complex technical issues reported by customers, utilizing strong SQL skills and debugging techniques.Guide users through technical processes and assist them in finding the information they need, ensuring a positive customer experience.Utilize web portals and tools to access and retrieve necessary information to resolve customer inquiries efficientlynbsp;Address defects reported by end users, channelizing them effectively through (link removed)municate technical concepts and solutions clearly and effectively in English, tailored to the customers level of understanding.Document customer interactions, troubleshooting steps, and solutions in our knowledge base for future reference and training.Skills Requirements:Bachelors degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience5+ years of proven experience in customer support or technical support roles.Exceptional English communication skills, both written and verbal, to effectively interact with customers.Strong experience providing tech support to end users, addressing technical queries, and resolving issues.Proficiency in SQL for data retrieval, analysis, and troubleshooting purposes.Demonstrated ability in debugging complex technical issues to identify root causes and implement effective solutions.Familiarity with using web portals and online tools to retrieve information and assist customers.Strong problem-solving skills with the ability to guide users toward appropriate solutions.Knowledge of using JIRA.As a Senior Customer Support Engineer with extensive experience, you will contribute to our customer-centric approach by providing expert technical support, solving complex issues, and ensuring a seamless customer experience. Your strong communication skills, technical expertise, and ability to collaborate across teams will be instrumental in maintaining high customer satisfaction and driving our companys success.