Job Description
We are seeking a detail oriented Mortgage Claims Processor/Loss Analysis Analyst to support post foreclosure claims for investors and insurers. This role is responsible for gathering, reviewing, preparing, and filing mortgage claims in compliance with federal, state, investor, and company guidelines. The ideal candidate is highly organized, analytical, and comfortable working across multiple systems while managing time sensitive documentation.
Essential Duties & Responsibilities
Obtain and review all required documentation to prepare and file post foreclosure mortgage claims
Navigate multiple systems, websites, and client platforms to research and collect claim data
Identify missing or deficient documentation and follow up with clients, attorneys, vendors, and property preservation companies
Prepare claims and supporting documents, ensuring accuracy, completeness, and compliance
Accurately calculate claim amounts and balance claims to client systems
Update and maintain client and internal systems with timely and accurate information
Review claims against federal, state, investor, and insurer guidelines, policies, and procedures
Reconcile discrepancies and document findings or required corrections
Monitor daily reports to ensure claims are processed within required timelines
Communicate with clients, investors, insurers, and vendors regarding claim status
Support quality control reviews and implement required corrections
Perform general administrative duties and special projects as assigned
Qualifications
3+ years of relevant experience in mortgage servicing, default servicing, foreclosure, or claims processing
Experience with FHA claim types including Part B-E, PFS, CWCOT, SFLS and Supplementals
Experience working with investors insurers, attorneys, banks and servicers is preferred
Experience in working in default service in key areas of foreclosures, bankruptcy, loss mitigation, escrow default cash and cashier MSP is also preferred
Strong attention to detail and organizational skills
Excellent time management and decision making abilities
Ability to interpret and apply investor, insurer, and regulatory guidelines
Strong written and verbal communication skills
Comfortable working in internet based platforms and multiple systems
Proficient in Microsoft Office (Windows environment)
Remote Work Expectations
Ability to work independently with minimal supervision
Strong time management and organizational skills in a work from home environment
Reliable high speed internet and a dedicated, distraction free workspace
Comfort collaborating with managers and team members virtually (email, chat, video meetings)
Preferences
Knowledge of the mortgage industry, particularly default or post foreclosure processes
Experience with HUD, VA, USDA and/or GSE investor.
Advanced Microsoft Excel skills