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Title : Production support Analyst

Location : Mesa, Az

Client : Bsc

Job Description

Production Support Analyst

  • Manage team ticket queue and work with various Database/application/scrum teams to resolve in timely manner.
  • Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
  • Create and distribute regular status reporting on production tickets
  • Meet service level agreement (SLA) commitments.
  • Help the users in solving data issues.
  • Issue advisories for any outages/incidents which affect the user community.
  • Collect and provide reporting applications health and usage metrics.
  • Meet and coordinate with stakeholders to establish tickets priorities.
  • Work with stakeholders to create short term and long term resolution plan for production tickets
  • Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
  • Translate highly technical specifications into clear non-technical requirements
  • Manage the set-up and configuration of systems
  • Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process
  • Provide documentation of all processes and training as needed
  • Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms
  • Perform design, implementation, and upgrades of information systems to meet the business and user needs
  • Implement best practices for scalability, supportability, ease of maintenance, and system performance
  • Should have basic understanding of Database and application design concepts Required for initial triaging of defects
  • Understanding of agile methodology and scrum concepts
  • Experience with JIRA tool

Peritus Inc

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